Thank you for shopping with Safetel! We want you to be completely satisfied with your purchase, and we have outlined our return policy to ensure a smooth and hassle-free return process. Please read the following return policy carefully before initiating a return.

Timeframe for Returns:

Customers can return products purchased from Safetel within a timeframe of 7 to 30 days from the date of delivery. This period allows you to inspect the item and ensures that any issues are promptly addressed.

Condition of the Item:

To be eligible for a return, the item must be in its original condition with all the original packaging, tags, and accessories included. The product should be unused, undamaged, and in the same condition as when you received it.


Reason for Return:

  • Customers are required to provide a reason for the return. Acceptable reasons include:

  • Defective item: If the product received is damaged or has a manufacturing defect.
  • Incorrect product delivered: If you receive a different product from what you ordered.
  • Change of mind: If you decide to return the product for any reason other than defects or delivery discrepancies.
  • Damaged during transit: If the item is damaged during the shipping process.

Return Process:

To initiate a return, please contact our customer support team via [email address] or [phone number]. Our representatives will guide you through the return process and provide you with a return authorization number (RAN). Please include this RAN on the return packaging for easy identification.

Return Shipping:

The responsibility for return shipping costs may vary based on the reason for the return. If the return is due to a defective item or an incorrect product delivered, Safetel will cover the return shipping fees. However, if the return is due to a change of mind or a damaged item during transit, the customer may be responsible for the return shipping costs.

Refund or Exchange:

  • Depending on your preference and the availability of the product, you may choose either of the following options:

  • Refund: If eligible for a refund, the purchase price of the returned item will be refunded to the original payment method within a reasonable timeframe.
  • Exchange: If you prefer an exchange for a similar product, we will process the exchange once we receive the returned item and verify its condition.

Exceptions:

Some items may be non-returnable or subject to specific return conditions. This includes personalized products, perishable goods, and hygiene-sensitive items such as cosmetics or intimate apparel. Please check the product’s page for any specific return conditions before making a purchase.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund as per your preference.

  1. Contact Us:

If you have any questions or need further assistance regarding our return policy, please don’t hesitate to contact us at [email address] or [phone number]. Our customer support team will be happy to assist you.

By shopping with Safetel, you agree to comply with the terms outlined in this return policy.